I Want Loan

Complaints

It is important for us to know if you are experiencing any problems in using our websites or services as we strive to provide the best service we can to our customers.

How do I make a complaint?

If you have a complaint, you may communicate your complaint to us in a number of ways: By Email: customerservice@maxedupmedia.com By Mail: Customer Service, Maxed Up Media Ltd, Adamson House, Towers Business Park, Wilmslow Road, MANCHESTER, M20 2YY If you are making a complaint, it is important that you provide us with as much detail as possible. Please include the best contact information to reach you, including phone number, as well as your full postal address, email and your full name. We may need to ask you to verify your identity, and this will be done via telephone or by letter.

What happens next?

As a Licensed Credit Broker, we are governed by the jurisdiction of the Financial Ombudsman Services (FOS) when dealing with customer complaints. As a result of this, you can expect to have your complaint handled in the following manner:

Upon receiving your complaint, we will send you a prompt written acknowledgment that we have received the complaint.
We will do our best to resolve the complaint by the close of business the following day.
If we do not resolve your complaint by the close of business the following day, we will write to you within 3 days of this time elapsing. We will commence a thorough Management Investigation into the complaint raised by you.
The FOS sets an 8-week period for companies to conduct a Management Investigation and provide final response to the complainant. We will endeavour to keep in contact with you on a regular basis as we attempt to resolve the matter and will make all efforts to resolve your complaint earlier.
Once the Investigation is complete, we will provide a Final Written Response that will include a summary and our decision in the matter. We will also include a copy of the FOS’ explanatory booklet.

What if I am not happy with how my complaint has been handled or resolved?

If, after we provide you with a Final Written Response, you are still dissatisfied with the outcome of our investigation, you have the right to take your complaint to the Financial Ombudsman Service (FOS). If you wish to refer this matter to the FOS, you mu You may contact the FOS at: The Financial Ombudsman Service Exchange Tower Harbour Exchange London E14 9SR Telephone 080 0023 4567 Email: complaint.info@financial-ombudsman.org.uk For further contact details of the Financial Ombudsman Service, please visit: www.financial-ombudsman.org.uk/contact/index.html

Online Dispute Resolution (ODR)

You also can submit your complaint through the European Commission Online Dispute Resolution platform. Complaints submitted to the platform will be dealt with by approved alternative dispute resolution (ADR) providers such as the Financial Ombudsman Service. The European Commission Online Dispute Resolution platform for complaints can be found here: http://ec.europa.eu/consumers/odr/

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Any questions? Please email us at customerservice@maxedupmedia.com

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Information

Iwantloan.co.uk is a trading style of Maxed Up Media Ltd. Company registered address: Adamson House, Towers Business Park, Wilmslow Road, MANCHESTER, M20 2YY. (Company number 07162006). Maxed Up Media is an appointed representative of Serpable Ltd and regulated by the Financial Conduct Authority under reference 848096. (Serpable Ltd is authorised and regulated by the Financial Conduct Authority under reference number 799104)

* Loans can be paid into your bank account in less than one hour if the lender that has offered you a loan provides this service. In some instances, it can take up to 5 working days for a loan to be in your bank account. The lender will inform you when to expect the funds into your bank account.

† FREE TRIAL : UKCreditRatings offer a 14-day trial to their service. If you choose not to cancel within the trial period, you will incur the monthly subscription fee of £19.95 until you cancel the account.

IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY TAKING OUT A LOAN THAT IS SECURED AGAINST YOUR PROPERTY MAY PUT YOUR HOME AT RISK IF YOU DO NOT MAINTAIN THE REPAYMENTS.

Credit is available to person 18 years and offer. All loans are subject to status. A short-term, payday loan should be used for short-term financial needs only, not as a long-term financial solution. Never borrow an amount that cannot be repaid on your next pay period date. Missing repayments may have a negative effect on your credit rating and make it more difficult for you to obtain credit in the future.

The operator of this website is not a lender or short term loan provider and does not make loan or credit decisions. We are a credit broker, providing loan matching services and help connect consumers interested in obtaining short-term payday loans; installment loans; guarantor loans and secured loans in amounts between £100 and £100,000 with participating lenders or brokers in our network.

We do not charge you any fees to use our websites, services or products. Any commission received by us is paid by participating lenders or brokers if you choose one of their products or for referring you to them.

If you are matched with a participating lender or broker, you may be charged a fee directly by the participating lender or broker. Please be sure to read their terms and conditions before proceeding with any loan arrangement.

Not all lenders within our network can provide up to £100,000 and there is no guarantee that you will be accepted by a participating lender or broker.

We work exclusively with a selected group of lenders and brokers to offer you a range of credit and loan products. We may receive a percentage of the loan amount as a commission from a loan provider or broker if you take out one of their products and/or we may receive a fee for introducing you to them.

You can request details of these commissions or fees, by emailing us. We will then provide you with the precise amount of the commission or fee or, where that amount is not known, the likely amount. Please note that the lender or broker we direct you to may not offer the cheapest loan that is available to meet your needs.